Vendor FAQ

How do I become a vendor?

Create a CTM account and complete the vendor registration process. Once approved, you can begin listing cards immediately.

What can I sell?

• Trading cards only
• Raw or graded cards (as clearly labeled)
• All major sports and non-sports categories

If you need a specific category added, please reach out to customersupport@cardtradingmarketplace.com

Listings that do not clearly describe the card or include clear photos may be flagged.

How do listings work?

Vendors:

• Upload their own photos
• Enter the card details manually
• Set their own prices
• Control inventory and availability

You are responsible for the accuracy of your listing.

Are there listing or monthly fees?

No. CTM does not charge listing fees or monthly subscriptions. A small marketplace transaction fee is applied only when a sale is completed.

How do payouts work?

CTM processes buyer payments through Stripe.

Vendor payouts are handled manually after order completion.

Payout methods may include:

• Bank transfer
• Zelle

Payout timing may vary based on volume and order status.

Vendor dashboards may not immediately reflect payouts or order while processing.

How is my payout calculated?

• Your payout is based on the sale total minus standard payment processing fees and the CTM commission fee. CTM uses Stripe to securely process buyer payments.
• Click HERE to learn more about Stripe Fee's.

When do I get paid?

• Payouts are issued after the buyer’s order is marked as shipped and no issues have been reported. Vendors are expected to ship promptly and provide tracking when available.
• Payouts are made on the 1st and the 15th of each month. If a transaction occurs within 48 hours of those dates, that transaction will fall into the next pay period.

Who handles shipping?

Vendors are fully responsible for:

• Packaging
• Shipping method
• Postage costs
• Providing tracking information

Shipping details should be clearly stated in your listing.

What if there is a dispute?

If a buyer reports an issue:

1. The buyer should contact you directly through CTM messages
2. Vendors are expected to respond and attempt resolution
3. CTM may step in if no resolution is reached

If a card does not materially match the listing, a refund may be required.

Failure to respond to buyer messages may result in CTM intervention.

Are refunds required?

Refunds are required only if:

• The wrong card was sent
• The card materially differs from the listing

Refunds are not required for:

• Buyer’s remorse
• Grading disagreements
• Minor print defects shown in photos

Does CTM verify or authenticate cards?

• No. CTM does not verify, authenticate, or grade cards. Vendors are responsible for representing their items accurately and honestly.

What happens if my listing is flagged?

Listings may be flagged for:

• Missing or unclear information
• Poor photo quality
• Incomplete card details

Flagged listings remain visible but should be updated promptly.

What happens if I violate CTM rules?

Repeated issues, misrepresentation, or failure to resolve disputes may result in:

• Listing removal
• Account restrictions
• Vendor suspension

Who owns the inventory?

All cards listed on CTM remain the property of the vendor until sold. CTM does not take possession of inventory at any time.

How do I contact support?

Vendors can contact CTM support by email:

1. Customersupport@cardtradingmarketplace.com - For general questions.
2. Billing@cardtradingmarketplace.com - For billing related questions.