Vendor FAQ
How do I become a vendor?
Create a CTM account and complete the vendor registration process. After you verify your email, you can begin listing cards immediately.
What can I sell on CTM?
CTM allows trading cards only, both raw and graded (clearly labeled), across all major sports and non-sports categories. If you need a specific category added, contact customersupport@cardtradingmarketplace.com. Listings that don’t clearly describe the card or include clear photos may be flagged.
How do listings work?
Vendors upload their own photos, enter card details manually, set their own prices, and control inventory and availability. Vendors are responsible for the accuracy of their listings.
Are there listing or monthly fees?
CTM does not charge listing fees, and Free Vendor accounts have no monthly cost. A small marketplace transaction fee applies only when a sale is completed. Vendors who want live streaming, live auctions, and full in-app listing tools can upgrade to Premium Vendor for $15/month, with a 30-day free trial.
How do payouts work?
CTM processes buyer payments through Stripe. Vendor payouts are handled manually after order completion, via bank transfer or Zelle. Payout timing may vary based on volume and order status, and vendor dashboards may not immediately reflect payouts or orders while processing.
How is my payout calculated?
Your payout is the sale total minus standard payment processing fees and the CTM commission fee. CTM uses Stripe to process buyer payments securely — see Stripe’s pricing for processing fee details.
When do I get paid?
Payouts are issued after the buyer’s order is marked as shipped with no issues reported. Vendors are expected to ship promptly and provide tracking when available. Payouts are made on the 1st and 15th of each month; transactions within 48 hours of those dates fall into the next pay period.
Who handles shipping?
Vendors are fully responsible for packaging, shipping method, postage costs, and providing tracking information. Shipping details should be clearly stated in your listing.
What if there’s a dispute?
If a buyer reports an issue, they should contact the vendor directly through an inquiry or email if one is listed on the vendors profile. Vendors are expected to respond and attempt resolution, and CTM may step in if no resolution is reached. A refund may be required if a card does not materially match the listing. Failure to respond to buyer messages may result in CTM intervention.
Are refunds required?
Refunds are required only if the wrong card was sent or the card materially differs from the listing. Refunds are not required for buyer’s remorse, grading disagreements, or minor print defects shown in photos.
Does CTM verify or authenticate cards?
No, CTM does not verify, authenticate, or grade cards. Vendors are responsible for representing their items accurately and honestly.
What happens if my listing is flagged?
Listings may be flagged for missing or unclear information, poor photo quality, or incomplete card details. Flagged listings remain visible but should be updated promptly.
What happens if I violate CTM rules?
Repeated issues, misrepresentation, or failure to resolve disputes may result in listing removal, account restrictions, or vendor suspension.
Who owns the inventory?
All cards listed on CTM remain the property of the vendor until sold. CTM does not take possession of inventory at any time.
How do I contact support?
- customersupport@cardtradingmarketplace.com — general questions
- billing@cardtradingmarketplace.com — billing-related questions